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As a safety measure, Suburban strictly prohibits utility workers from accepting payments of any kind. Please call or visit your respective customer service office for payment arrangements.
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Under normal circumstances, water service is restored by 6:00 p.m. the same business day if payment is made on that day on or before 4:30 p.m.
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The leaks occurring in your pipeline are the responsibility of the homeowner if they occur from any point after the outlet connection of the water meter. (See Who Owns What)
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The service charge portion of your bill is designed to recover a portion of the fixed costs incurred in providing water service. These costs include the cost of maintaining the supply, treatment, distribution and service facilities that are needed to provide water service to your home or business. This charge appears on every bill and does not vary with consumption, but is related to the size and flow capacity of your meter.
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According to the American Water Works Association, "If your tap water consistently meets federal, state or provincial drinking water standards, it's not necessary to use either bottled water or a home water treatment device to have safe water to drink."
Suburban's water meets -- and is usually of higher quality -- than all state and federal drinking water standards. Purchasing bottled drinking water is a personal choice. However, here are a few things you should consider:
- 50 percent of bottled water comes from the same source provided by water utilities -- rivers, lakes, wells, etc.
- Bottled water costs about 1,000 times more than tap water.
- Because bottled water is not required to be date stamped, its quality can deteriorate over time. Any bacteria in the water at the time of bottling can continue to grow.
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To determine your average daily use, you can read your meter on an hourly, daily or weekly basis. Simply record your meter reading at the beginning of a measurement period and again at the end of that period. The difference between these two meter readings will be the water used during the period.
Note that your water reading is in cubic feet and can be readily converted to gallons by the factor of 7.5 gallons for each cubic foot.
Example:
Subtract the first day reading
from the second day. |
94000
94032 |
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| The answer (32) is the amount of water used in cubic feet. |
32 |
You determine how many gallons have been used by
multiplying the 32 cubic feet by 7.5. |
32
x 7.5 |
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| The answer (240) is the number of gallons used during the 24-hour period. |
240 |
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Your main water shutoff valve controls all of the water coming into your
house. Everyone in your home should know where the valve is, and know how
to turn it off. In case of an emergency such as a burst pipe, shutting off
the water quickly could prevent costly damage from flooding.
Often it's near the water meter, inside the water meter pit. You may want
to turn the valve to make sure it isn't stuck. Water valves are generally
closed by turning the handle clockwise
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If you suspect a water leak, your water meter is an ideal checking device.
To test for leaks, turn off all the faucets and other water outlets and
keep watch on the one-cubic- foot scale on your meter. If the hand continues
to move, you have a leak.
Regardless of the rate of water loss, search for the cause. It could be
as simple as a steady drip from a faucet that needs a new washer. But toilet
leaks are by far the biggest cause of higher-than-normal water bills.
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The total amount shown on the bill is due and payable when rendered. The
only exception is if there is a significant need to set up an arrangement
for partial payment over a period of time due to temporary financial difficulty,
and only after consultation with a customer service representative.
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Suburban makes every effort to avoid inconveniencing its customers with
unscheduled water shutoffs. But sometimes these circumstances are out of
our control. We don't know when a water main might break. On rare occasions
when we must interrupt your water service to improve or maintain the system,
we notify you in person or by door notice of the hours planned for the interruption.
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If you question the amount of your bill, you should ask for an explanation
in person or by telephone from the customer service office in your area.
A customer service office representative (or manager, if you prefer) will
review your situation and take necessary action.
If you are not satisfied with the resolution of your case, and wish to register
a complaint, or request an investigation to avoid having your service shut
off, you must deposit the amount of your bill with:
California Public Utilities Commission (CPUC) Consumer Affairs
Branch 320 West 4th Street, Suite 500 Los Angeles, CA 90013
Make your check or remittance payable to the "California Public Utilities
Commission" and attach a copy of the bill in question along with a statement
explaining the basis for your dispute of the amount of the bill. The CPUC
will review the billed amount and disburse the deposit in accordance with
its findings.
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In case of an emergency such as a burst pipe, quickly close the main water
shut-off valve to prevent costly flood damage. Your main water shut-off
valve controls all of the water coming into your house. Everyone in your
home should know where the valve is, and know how to turn it off. It is
often located near the water meter, inside the water meter pit.
If the source of the leak seems to be coming from Suburban facilities-which
include everything up to the outlet connection of the water meter-please
contact the Suburban office in your area.
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For developers temporary construction fire hydrant meters are issued when
a completed application is submitted with the following requirements:
·1) Check made payable to Suburban Water Systems
for $760.00
·2) Job location (where meter will be used)
·3) Completed fire hydrant meter
application
Deposits will be refunded upon return of undamaged meter and tools, after
payment has been deducted for water used, and meter rental. All or part
of the deposit may be forfeited for failure to pay any bill, or for failure
to return or damage to any meter or tools issued to the permitee. Refunds
are mailed two weeks from return date.
We are located at the following addresses:
San Jose Hills
2235 E. Garvey Avenue North, Suite A
West Covina, CA 91791
Phone: (626) 543-2640
Fax: (626) 543-2664
Hours 8:00 to 4:30
Whittier/La Mirada
15088 Rosecrans Avenue
La Mirada, CA 90638
Phone: (562) 944-8219
Fax: (626) 543-2692
Hours: 8:00 to 4:30
IMPORTANT: PERMITEE CHECKING OUT FIRE HYDRANT METER WILL BE FULLY RESPONSIBLE
FOR RETURNING METER.
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